Terms and conditions of use

Terms of business
By entering this site, you agree to the terms of business stated here. The placement of an online order indicates your acceptance of these terms and conditions.

How to make a purchase
Browse through each of our collections and select the items you wish to purchase by adding them to your shopping cart. Once you have completed your selection click on “Checkout” and you will be asked for a few details that are required to process your order. We will contact you by telephone or email regarding any delivery delays or security issues. We accept the following major credit and debit cards: - Visa, Mastercard, Switch, Solo, Delta, Visa Electron, Maestro.

Pricing
All prices shown are in pounds sterling and are inclusive of any VAT payable in UK. If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not the order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. Prices quoted on this web store are for internet sales only.

Returns Policy
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (e.g. box). The box including any labels should not be defaced or damaged in any way. We will refund the product price but unfortunately, we are unable to refund any postage costs incurred returning the product. Returns can also be taken back to our store by contacting us on contact. Please take proof of purchase with you when returning items.

Please ensure your name and addresses are clearly visible on the return form.
If you require an exchange, please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Please be advised that due to the nature of the highly beaded decoration/ sequins / jewels of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault.
Please note unless the description states otherwise our shoes are not waterproof.

Faulty products
You must notify us of any product that you deem to be defective or not of satisfactory quality within 7 days from the date of delivery. We shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instruction, misuse or alteration or repair of the ordered goods without our approval We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order.
 
Delivery
Once the payment for your goods has been cleared, we will then dispatch your goods for delivery. If the goods happen to be out of stock, we will advise you through email and issue a refund immediately. We endeavour to deliver in the time frames outlined in the Delivery section, however we are reliant upon third party carriers and so cannot be held liable for any delays and or loss caused by delays.
Delivery Charges
Orders within NI and the UK have free postage for orders over £50. Orders under £50 cost £3.95. Orders to ROI costs £5.
Click and collect is always available in store.

Security and payments
All transactions which take place on our website are processed securely through PayPal. All your payment details are held on PayPal secure servers and so we have no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

Privacy Policy
Information which is held by Cahill Brothers is the name of customer, address to delivery, email and telephone to get in contact. Cahill Brothers will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address.
 
Cancellations
Cahill Brothers reserve the right to cancel an order at any time.

Complaints
At Cahill Brothers we strive to adhere to consistently high standards and to offer an excellent service. If, however you are dissatisfied with the service you have received, please let us know to enable us to rectify the situation

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64 Hill Street, Newry, Co Down BT34 1BE  Phone: 028 3026 3234